PROCESSING OF ORDER (LOCAL)

Upon check-out of order confirmation and payment received, all orders will be processed and delivered to consumers between 3 to 5 working days (unless stated/notified in advanced).

PROCESSING OF ORDER (OVERSEAS)

Upon check-out of order confirmation and payment received, all Orders will be processed and delivered to consumers between 7 to 20 working days, not including customs clearance procedures or any other events that are outside of our control.

NOTE: Any content in liquid form will not be exported due to logistics restriction.

TERRITORIES COVERED FOR DELIVERY (LOCAL)

Local Areas that are easily accessible that include HDB estates, private condominiums, landed properties, commercial and industrial complexes, but EXCLUDES Airfreight Cargo Centre, Changi Airport Terminals, Jurong islands, Army camps, PSA ports, Construction sites, University, Polytechnics, ITE, Country Clubs, Prisons and PO boxes.

GOOD & SERVICE TAX (GST)

All listed prices on site is inclusive of GST 9%.

SHIPPING RESTRICTIONS/CUSTOM CLEARANCE

– It is the sole responsibility of every prospective buyer to check on their local custom official of any supplement import into their country for a smooth custom clearance and to prevent any products being detained or forfeited for any reasons whatsoever.

– Buyer must take full responsibility with all laws and regulations of the country receiving the goods. Custom policies may vary from country to country.

– It is advisable that buyers contact their own local customs office for more information prior to any purchase.

– We are not responsible or liable for any duties and taxes that may be imposed on your order.

– We will also not be held responsible for any lost consignment or parcel during transshipment.

– If your country does not have a postal code, please enter the value “00000” in the Postcode / Zip field.

– If your postcode is listed as an Out of Area or Remote Area postcode by FedEx or DHL Express, an Out-of-Area surcharge fee will be billed to you separately. For more info please visit https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf and https://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas_en.pdf